Last updated: November 2026
1. Scope
This policy covers payments made to Akadash Enterprises Private Limited through akadashenterprises.com: the service charge paid while booking a repair, advance payments against an estimate, and balance payments on a final bill. Payments are processed by Paytm Payment Gateway; we never see or store your card, UPI PIN or net-banking details.
2. Service Charge Paid at Booking
- The service charge covers the technician visit, pickup or inspection and the diagnosis of your product.
- If you cancel before a technician has been assigned or has visited, the full service charge is refunded.
- Once the visit, pickup or inspection has taken place, the service charge is not refundable. It is adjusted against the final bill if you go ahead with the repair.
- If we are unable to service your product or location, the full service charge is refunded.
3. Advance Payments Against an Estimate
- Repair work and part orders start only after you approve the estimate and pay the advance (minimum 20% of the estimate).
- If you cancel before parts are ordered or work starts, the advance is refunded in full.
- If parts have already been ordered specifically for your product, their cost may be deducted; the remaining advance is refunded. Any deduction is explained to you in writing.
- If we cannot complete the repair for reasons on our side, the full advance is refunded.
4. Balance Payment and Completed Work
Payments for repairs that have been completed and delivered are not refundable. Problems with the same fault after delivery are handled under the repair warranty described in our Terms & Conditions, by re-repair or part replacement.
5. Failed or Duplicate Payments
- If money is debited but the payment shows as failed or pending on your bill, it is usually reversed automatically by your bank or Paytm within 5–7 working days.
- If you paid the same amount twice by mistake, the extra payment is refunded in full once confirmed by the payment gateway.
6. How to Request a Cancellation or Refund
Write to support@akadashenterprises.com or WhatsApp +91 89293 45033 with your order number (for example AKD-261106-AB12) and the reason. We reply within 2 working days.
7. Refund Timelines
Approved refunds are initiated within 3 working days to the same payment method used (UPI, card, net banking or wallet). Depending on your bank, the amount reaches your account in 5–7 working days after initiation. Payments made in cash at our office are refunded by bank transfer or UPI.
8. Contact & Registered Office
Akadash Enterprises Private Limited, S-02, D-15, Sector 3, Noida, Gautam Buddha Nagar – 201301, Uttar Pradesh, India. Phone +91 89293 45033 · support@akadashenterprises.com · GSTIN 09ABGCA4003M1ZO.
